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CLIENTS | Testimonials What they say about Bright Futures… George makes it simple, easy and highly effective! Regina Webb Salon & Spa, Bowling Green, Kentucky “We were getting an enormous amount of new walk-ins, my client retention was poor and my staff morale was very low. I didn’t know why. I had met George in Washington, DC while working with TSA on the bill he had introduced to Congress through his Congresswoman, Nancy Johnson (CT), regarding the taxing of tips. I was in the process of enlarging my spa to incorporate the 8000 square feet of a building I had just purchased. Having George observe the staff at the front desk, talking and watching the stylists while they were working, and even talking to the clients in the waiting room was key. This was very different from the other consultants I had hired in the past. Just working with the numbers alone doesn’t get the best results. Numbers, plus staff interaction, equal successful results! By hiring George I’ve been finding out what’s causing my problems and he’s been very successful in saving me a lot of time and money as I continue to grow.” Regina Webb
“I wanted to increase our productivity and do it through a focus on individual goal-setting and feedback. That requires a high degree of staff interaction and trust, something I don’t put in the hands of many people. I liked the reaction of the group. Our productivity is up. In the end, people don’t respond to cleverness. They respond to honesty and respect. These are the underlying qualities to his approach, and that’s what makes his work important.” Frank Zona
We as salon owners spend so much time and money working on the technical with our stylists we sometimes forget about how important it is for them to realize what else it takes for them to succeed. George has been a successful and enjoyable experience in showing them this. Bobby Fairbanks
“After being an employee as a stylist for thirty-one years and at the age of 51, I decided to open my own salon. George came to my salon shortly after I opened and took the time to explain his consulting business to me. I explained to him that I was too new as an owner to begin working with him and agreed to call him after I had made enough mistakes. In two years I had made enough mistakes. I called George and we began working together. George’s first words to me were, “I’m only a messenger. I know what works but it’s going to be up to you to use what I say.” In my years as a salon owner I have encountered many growing pains. I am now beginning my fifth year and George has been my salvation. George took the knowledge and information that I already had and taught me to implement it along with a wealth of new information. Working with George has been a great pleasure and we are now bringing my salon to the next level. Thank you George!” Sylvia Llewellyn |